SASTM, distributes and ships every one of our products from our headquarters in Carmel, Indiana. By keeping all aspects of our business “in-house” we are able to maintain extremely high quality control standards. Each and every SASTM product is personally inspected by at least two members of the SASTM management team and all orders are double-checked before they leave our facility. If you have any questions about SASTM products, please contact our Director of Sales & Marketing, TJ Smithey
1. ALL SALES ARE FINAL. NO RETURNS, REFUNDS OR EXCHANGES. ALL SHIPPING FEES ARE NON-REFUNDABLE.
2. If you received a product you think may have become damaged in transit, please immediately take photographs upon receipt of the product. We require photo evidence of the damage and documentation of the purchase to be sent to email@example.com within 48 hours of delivery date.
3. SASTM is not responsible for lost, stolen or missing packages and will not replace packages under these circumstances. SASTM recommends having your package shipped to a secure location or choosing the option for signature confirmation offered by both USPS and Fed Ex for a nominal fee. If you cannot locate your package, first, please check all potential delivery locations in your surrounding area including neighbors, condo/apartment office, mailroom, etc. Carriers also often mark packages delivered before they are physically dropped off. Please contact your carrier if it has been more than 24 hours since delivery notification.
4. All orders placed on www.sastm.com will be processed within 2-5 business days, unless otherwise noted on our website. All customers will receive tracking information once their order has been shipped.
5. SASTM does not offer expedited shipping. Regardless of the shipping method chosen by the customer, as stated above, all orders will be processed within 2-5 business days.
6. Shipping times vary based upon location. Most customers located in the continental US will receive their package within five (5) business days once the package has left our facility. SASTM is not responsible for delays caused by the shipping carrier. If you package is delayed, please contact the shipping carrier chosen at time of purchase.
7. SASTM is not responsible for packages returned to us by the shipping carrier.
8. For international orders (outside the USA and Canada), please contact our owner Carl via email at firstname.lastname@example.org
9. SASTM via our online store, shop.sastm.com, is the only authorized online retailer of SASTM products. SASTM is not responsible for any product purchased online through unauthorized websites or 3rd party online sites like ebay, Poshmark, Amazon, etc.