Privacy Policy
Last updated: November 10, 2026
This Privacy Policy explains how SASTM (Carpal Therapy, Inc., “SASTM,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit sastm.com, purchase instruments or education, use our online services, submit a provider listing request, or contact us. Separate notices provided in connection with clinical services may also apply.
Information we collect
We collect information you give us, such as your name, email address, telephone number, billing and shipping addresses, order details, account information, professional credentials, course and certification information, directory preferences, and the contents of messages or forms you submit. Payment providers process payment details needed to complete your purchase.
When you browse the website, Shopify and other services used by the website may collect device and usage information, including IP address, browser and device type, pages viewed, referring pages, interactions, and information collected through cookies, pixels, or similar technologies. We may receive information from service providers that help us operate the store, fulfill orders, provide education, and respond to customers.
How we use information
- Process payments, fulfill and ship orders, and handle product inquiries.
- Provide accounts, training, examinations, certification, and customer support.
- Review provider submissions and manage requested directory listings.
- Send order and service communications, and marketing updates when permitted.
- Operate, analyze, improve, and protect our website and services, including fraud prevention.
- Maintain business records, comply with legal obligations, and resolve disputes.
Where applicable law requires a legal basis, we process information to perform a contract with you, comply with legal obligations, pursue legitimate interests such as providing and securing our services, or with your consent. You may withdraw consent where processing relies on it.
How information is shared
We share information as needed with service providers that support our business, including Shopify, payment processors, shipping carriers, technology and hosting providers, customer support, education and certification services, and loyalty or marketing services. We may also disclose information to comply with law or valid legal requests, protect rights and safety, or in connection with a business transfer.
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the store to provide and improve its services. Information submitted to the store is shared with Shopify and service providers that may be in other countries. Depending on the Shopify features enabled, Shopify may also use information about your interactions with this store, other merchants, and Shopify to provide enhanced services, such as more personalized experiences, relevant advertising, and insights about store interactions. See Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal for details and available privacy choices.
Provider directory
If you request a public provider listing, the practice and professional contact information included in the approved listing will be publicly visible. Do not submit information for public display that you want to keep private. Contact us to request a correction or removal of your listing.
Cookies, analytics, and advertising choices
Cookies and similar technologies support shopping carts, accounts, security, analytics, and other website features. Depending on your location and the tools enabled on the website, a cookie banner or privacy controls may offer additional choices. You can also manage cookies through your browser settings; blocking some cookies may affect website functionality.
Some advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may ask us to opt out of these activities by contacting carl@sastm.com. You can also use the available privacy controls on the website and Shopify’s Privacy Portal. Shopify’s supported privacy tools recognize Global Privacy Control signals where applicable. Changing an advertising preference does not stop necessary order or service communications.
Email preferences
You can unsubscribe from marketing emails using the unsubscribe link in an email or by contacting us. We may continue to send messages needed to manage orders, accounts, training, or other requested services.
Third-party services and links
Our website may link to or embed services such as appointment scheduling, video hosting, social media, and other third-party websites. Information you provide directly to those services is also subject to their privacy policies. Review their notices before submitting information.
Retention and security
We keep personal information for as long as needed for the purposes described in this policy, including providing services, maintaining business and transaction records, meeting legal requirements, and resolving disputes. The retention period depends on the information and the reason it is used. We use reasonable safeguards to protect information, but no method of transmission or storage is completely secure.
Your privacy rights
Depending on where you live, you may have rights to access or obtain a copy of your information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or opt out of certain advertising or data sharing. Some rights have exceptions, including when records must be retained. We may need to verify your identity before completing a request.
To make a request, contact carl@sastm.com. Where permitted by law, an authorized agent may submit a request on your behalf with appropriate verification. If we decline a request and you have a right to appeal, reply to our response to request a review. You may also have the right to contact your local data protection authority. We will not unlawfully discriminate against you for exercising your rights.
International processing
We are located in the United States. Information may be processed in the United States and other countries where our service providers operate. These countries may have different privacy laws. Where required, appropriate transfer safeguards are used by us or the relevant service provider.
Children’s information
The online store and professional education services are intended for adults and are not directed to children under 13. If you believe a child has provided personal information through these services, please contact us so we can review and address the information.
Health information
Please do not include sensitive medical information in store, newsletter, or provider-directory forms. Contact our office to discuss the appropriate way to provide information for a treatment appointment. This website privacy policy does not replace any separate notice that applies to clinical records or care.
Changes to this policy
We may update this policy to reflect changes in our practices or services. The revised policy will be posted here with an updated date.
Contact us
SASTM / Carpal Therapy, Inc.
11495 N. Pennsylvania St., Suite 103
Carmel, IN 46032, United States
Email: carl@sastm.com
Phone: (833) 462-7116